Htel serviced apartments makes use of cookies.

Close this window

Do you have questions? +31 (0) 20 333 72 42

Frequently asked questions

General information

How can I make a reservation?

Reservations can be made through this website. Go to the location of your choise and choose an apartment, than follow the rest of the booking process.

You can also send your reservation request to sales@htelapartments.com

Are there more locations of Htel Serviced Apartments?

At the moment Htel has only two location:

Htel Serviced Apartments Amsterdam Buitenveldert
Htel Serviced Apartments Amsterdam Amstelveen.

However, we are always looking to expand.

Can I check out in the middle of the night?

This is possible, but you must have payed your bill at the Resident Service Desk before checking out. When you are leaving, you can drop your key in the special box.

Apartment information

How often will my apartment be cleaned?

Housekeeping Service
Htel Serviced Apartments will clean your apartment once a week. 

Daily cleaning
Daily cleaning is available at an additional cost, for more information, we refer you to the Resident Service Desk.

Can I take my pet with me?

Small pets are allowed at Htel Serviced Apartments against a fee of € 10,- per pet per night. For futher information please contact our reservations department.

I am bringing my bike, can I park it somewhere safe?

Yes you can, you can park you bike inside during your stay. This is free of charge.

Do you have baby cots?

You may reserve (upon availability) a baby cot, free of charge, with a maximum of 1 (one) per apartment.

Where can I wash my clothes?

Htel Serviced Apartments Amsterdam Buitenveldert
When you stay in Htel Buitenveldert you have your own washing machine and dryer in your apartment.

Htel Serviced Apartments Amstelveen Amsterdam
At Htel Amstelveen you can find a laundry room on the ground floor. You can wash and dry your clothes here.

Where can I find a dry cleaner?

Dry Cleaning Service

All guests at Htel Serviced Apartments can make use from the dry cleaning Service. More information on pricing and delivery times can be obtained from the Resident Services Desk.

Can I smoke in the apartment?

Htel Serviced Apartments is a non-smoking building. Therefore it is not allowed to smoke inside the apartment nor in the public areas.

Are there apartments with connecting doors?

Some of the apartments have connecting doors. For more information about these apartments you can contact us via sales@htelapartments.com or by calling +31 20 504 34 00

Is there an ironing board at the apartment?

All apartments have irons and ironing boards.

Is there a safe in the apartment?

All our apartments have a safe.

Is there a fire alarm in the apartment?

All our apartments have fire alarms.

Which television channels are there?

We offer a wide range of television channels. Feel free to contact us if you want more information about the different television channels. Contact us via sales@htelapartments.com or +31 20 504 34 00

How long can I stay at Htel Serviced Apartments?

A long stay has a maximum of 180 days. If you want to stay longer at Htel Serviced Apartments, you can get more information at the Resident Service Desk.

Is there a prayer room available at Htel Serviced Apartments?

We do not have a prayer room at Htel Serviced Apartments. However, in your spacious apartment you will have enough space for your prayers.

How often will my apartment be cleaned?

Housekeeping Service
Htel Serviced Apartments will clean your apartment once a week.

Daily cleaning
Daily cleaning is available at an additional cost, for more information, we refer you to the Resident Service Desk. 

Can I take my pet with me?

Small pets are allowed at Htel Serviced Apartments against a fee of € 10,- per pet per night. For futher information please contact our reservations department.

Where can I wash my clothes?

Htel Serviced Apartments Amsterdam Buitenveldert
When you stay in Htel Buitenveldert you have your own washing machine and dryer in your apartment.

Htel Serviced Apartments Amstelveen Amsterdam
At Htel Amstelveen you can find a laundry room on the ground floor. You can wash and dry your clothes here.

Can I smoke in the apartment?

 Htel Serviced Apartments is a non-smoking building. Therefore it is not allowed to smoke inside the apartment nor in the public areas.

Are there apartments with connecting doors?

Some of the apartments have connecting doors. For more information about these apartments you can contact us via welcome@htelapartments.com or by calling +31 (0) 20 333 72 42

Is there an ironing board at the apartment?

Yes, all the apartments have irons and ironing boards.

Is there a safe in the apartment?

All our apartments have a safe.

Is there a fire alarm in the apartment?

 Yes, all our apartments have fire alarms.

Which television channels are there?

We offer a wide range of television channels. Feel free to contact us if you want more information about the different television channels. Contact us via welcome@htelapartments.com or +31 (0) 20 333 72 42

How long can I stay at Htel Serviced Apartments?

A long stay has a maximum of 180 days. If you want to stay longer at Htel Serviced Apartments, you can get more information at the Resident Service Desk, or give us a call: +31 (0) 20 333 72 42, you can also send us an e-mail via: welcome@htelapartments.com.

Is it possible to choose my own welcome package?

At the moment this is not possible, we have selected a standard package for our guests. However, if you have any special needs, you can always share those with us and we will see what we can do for you.

Check in/out information

Can I check out in the middle of the night?

This is possible, but you must have payed your bill at the Resident Service Desk before checking out. When you are leaving, you can drop your key in the special box.

At what time can I check-in?

At Htel Serviced Apartments you can check-in from 14:00.
To request a early check-in, please contact our Resident Services via: +31 (0) 20 333 72 42

At what time can I check-out?

At Htel Serviced Apartments the check-out time is 11:00. 
You can alway request a late check-out, please contact our Resident Services desk: +31 (0) 20 333 72 42

Facilities

Should I wear swimwear in the pool and the Spa & Sauna?

Jetstream swimming pool
Swimwear is mandatory in the pool of Htel Serviced Apartments Amstelveen Amsterdam.

Spa & Sauna

Also in the Spa & Sauna of Htel Serviced Apartments Amstelveen Amsterdam it is required to wear swimwear.

Is there a gym?

Both locations from Htel Serviced Apartments have a gym. In Amsterdam you can find the fitness area at the ground floor and in Amstelveen at the first floor.

Is there a swimming pool?

Htel Serviced Apartments Amsterdam Buitenveldert
There is no swimming pool at this location. But as a guest from Htel Serviced Apartments you can make free use from the swimming pool and the Spa & Sauna at our location in Amstelveen.

Htel Serviced Apartments Amsterdam Amstelveen

There is a jetstream swimming pool. Access to the swimming pool and the Spa & Sauna is without any extra costs.

Which facilities can I use for free?

Htel Serviced Apartments Amsterdam Buitenveldert
The following facilities you can use for free:

  • WiFi
  • Fitness center
  • Washing machine and dryer
  • Jetstream pool (location Amstelveen)
  • Spa & Sauna (location Amstelveen)
  • Sauna, foot bath, Turkish bath
Htel Serviced Apartments Amstelveen Amsterdam
The following facilities are free to use:

  • WiFi
  • Self-service laundry
  • Fitness center
  • Business Lounge
  • Jetstream swimming pool
  • Spa & Sauna:
    Sauna
    Foot bath
    Turkish bath

Are there meeting facilities at Htel Serviced Apartments?

Htel Serviced Apartments offers several meeting rooms:

Htel Serviced Apartments Amsterdam Buitenveldert
360 ° Skylounge is a unique location on the top floor of the building and has a magnificent view over Amsterdam area. There is a meeting room, a lounge and a kitchen.

Htel Serviced Apartments Amsterdam Amstelveen
There are two spacious meeting rooms available in Amstelveen. Both furnished with modern and ergonomic furniture.

For more information you can contact us via: sales@htelapartments.com

Can I rent bicycles at Htel Serviced Apartments?

You can rent bicycles at the Resident Service Desk.

Is there a restaurant at Htel Serviced Apartments?

Htel Serviced Apartments does not have a restaurant but we can help you find a good restaurant in the area.

Restaurants in the area
Want to go out and have diner in a good restaurant? There is a wide choice of restaurants in Amsterdam and Amstelveen, at the Resident Service Desk they will give you good advice about different restaurants.

Shopping Service
Each apartment has a spacious and modern kitchen. If you do not have time to go shopping you can always use the Shopping Service from Htel. Leave your shoppinglist at the Resident Service Desk and we will get it for you.

Is there a swimming pool?

Htel Serviced Apartments Amsterdam Buitenveldert
There is no swimming pool at this location. But as a guest from Htel Serviced Apartments you can make free use from the swimming pool and the Spa & Sauna at our location in Amstelveen.

Htel Serviced Apartments Amsterdam Amstelveen
There is a jetstream swimming pool. Access to the swimming pool and the Spa & Sauna is without any extra costs.

Is there a gym?

Both locations from Htel Serviced Apartments have a gym. In Amsterdam you can find the fitness area at the ground floor and in Amstelveen at the first floor.

Which facilities can I use for free?

Htel Serviced Apartments Amsterdam Buitenveldert
The following facilities you can use for free:

  • WiFi
  • Fitness center
  • 360 Skylounge
  • Washing machine and dryer
  • Jetstream pool (location Amstelveen)
  • Spa & Sauna (location Amstelveen)
  • Sauna, foot bath, Turkish bath (location Amstelveen)

Htel Serviced Apartments Amstelveen Amsterdam
The following facilities are free to use:
  • WiFi
  • Self-service laundry
  • Fitness center
  • Business Lounge
  • Jetstream swimming pool
  • Spa & Sauna:
  • Sauna
  • Foot bath
  • Turkish bath

Are there meeting facilities at Htel Serviced Apartments?

Htel Serviced Apartments offers several meeting rooms:

Htel Serviced Apartments Amsterdam Buitenveldert
360 ° Skylounge is a unique location on the top floor of the building and has a magnificent view over Amsterdam area. There is a meeting room, a lounge and a kitchen.

Htel Serviced Apartments Amsterdam Amstelveen
There are two spacious meeting rooms available in Amstelveen. Both furnished with modern and ergonomic furniture.

For more information you can contact us via: welcome@htelapartments.com or call: +31 (0) 20 333 72 42

Is there a prayer room available at Htel Serviced Apartments?

We do not have a prayer room at Htel Serviced Apartments. However, in your spacious apartment you will have enough space for your prayers.

Is there a Spa & Sauna?

At Htel Serviced Apartments Amsterdam Amstelveen there is a Spa & Sauna. At the Spa & Sauna you can make free use from the sauna, foot bath, Turkish bath and the Jetstream swimming pool.

Services

Can I use internet and WiFi?

Can I get access to the internet?
At both of the locations you can make use from the internet, this is included in the price.

Is there WiFi available?
Yes there is. You can make use from the WiFi conection in the all the apartments and in the public areas.

Can I order breakfast?

Breakfast Service
Htel Serviced Apartments offers a Breakfast Service. This breakfast can be ordered at the Resident Service Desk. There are two types of breakfast: Breakfast to go and an extended breakfast package.

What additional services does Htel supply?

Additional services

Htel Serviced Apartments offers several extra services to make your stay even more pleasant and easy:

  • Welcome package (order before arrival)
  • Shopping Service
  • Breakfast Service
  • Shuttle Service
  • Dry Cleaning Service
For more information about these extra services, please click here or contact our Resident Service Desk by calling +31 20 4266400 or send an email service@htelapartments.com.

Are there woman-friendly parking spots?

At Htel Serviced Apartments Amsterdam Amstelveen there are lady parking spots at the entrance of the building.

Is it possible to choose my own welcome package?

At the moment this is not possible, we have selected a standard package for our guests. However, if you have any special needs, you can always share those with us and we will see what we can do for you.

Can I order organic food?

It is possible to order organic food, you can order it at the Resident Service Desk.

Can I rent electric bikes?

We do not have electric bikes at Htel Serviced Apartments. But it is possible to rent a normal bike at both of our locations.

Transportation

Public transportation at Htel Serviced Apartments

Where can I purchase a public transportation ticket (OV-chipkaart)?

The OV chipcard can be purchased at the Resident Services Desk at Htel Serviced Apartments. The cards can also be purchased at any trainstation, tram or bus terminal. 

How do I get from Schiphol Airport to Htel Amstelveen by public transportation? 

Htel Amstelveen can easily be reached by taking Bus 300. Bus 300 leaves from Schiphol Plaza in the direction of Amsterdam Bijlmer. The bus stop closest to Htel Amstelveen is: Ouderkerkerlaan.

How do I get from Schiphol Airport to Htel Amsterdam by public transportation?

The Metro line 51 stops at 5 minutes walking distance from Htel Amsterdam. Metro 51 leaves from Amsterdam Central Station and/or from Amsterdam Zuid. 


Where can I park my car?

Where can I park my car when I am staying at Htel Serviced Apartments? 

Htel Serviced Apartments Amsterdam Buitenveldert
In Amsterdam you can rent a garage box for € 20,00 per day. Aks for availability via sales@htelapartments.com or by calling +31 20 5043400

Htel Serviced Apartments Amsterdam Amstelveen
Our Htel location in Amstelveen has a private secured parking lot in front of the building which is free of charge. There are also two woman friendly parking lots.

In the area

Is there a restaurant at Htel Serviced Apartments?

Htel Serviced Apartments does not have a restaurant but we can help you find a good restaurant in the area.

Restaurants in the area
Want to go out and have diner in a good restaurant? There is a wide choice of restaurants in Amsterdam and Amstelveen, at the Resident Service Desk they will give you good advice about different restaurants.

Shopping Service

Each apartment has a spacious and modern kitchen. If you do not have time to go shopping you can always use the Shopping Service from Htel. Leave your shoppinglist at the Resident Service Desk and we will get it for you.

Where is the nearest supermarket?

Htel Serviced Apartments Amsterdam Buitenveldert
You can find the Jumbo supermarket on the Van Boshuizenstraat. This is a 5-minute walk.

Htel Serviced Apartments Amsterdam Amstelveen
In shopping center Groenhof are two supermarkets: Jumbo and Albert Heijn. It is a 10 minute walk from Htel.
 

Things to do for children

Playgrounds
In Amsterdam and Amstelveen are several playgrounds where children can play.

Het Amsterdamse Bos
Between Amsterdam and Amstelveen is Het Amsterdamse Bos. In the summer there is a large water bath for little children. You can also visit the goat farm.

Schools
In Amsterdam South are several international schools where your child can go to.

Sightseeing in Amsterdam
There are many cultural attractions in the area of Amsterdam. For example, go to Science Center NEMO or Madame Tussauds.

Where can I find clothing stores?

Htel Serviced Apartments Amsterdam Buitenveldert
In the center of Amsterdam are many shops. Most of the shops are located around the Dam in the Kalverstraat or the Nieuwedijk.You can take tram 5 towards Amsterdam Central Station.

Htel Serviced Apartments Amsterdam Amstelveen
In the shopping mall from Amstelveen (Stadshart Amstelveen) are several clothing stores. It is a 20 minutes walk or 10 minutes by car or tax.

Where is the nearest shopping mall?

Htel Serviced Apartments Amsterdam Buitenveldert
The nearest shopping mall is on Gelderlandplein. This is one kilometer from Htel. You can walk, go by car or by taxi.

Htel Serviced Apartments Amstelveen Amsterdam
The nearest shopping mall is Groenhof. This is a short 10 minute walk from Htel.

Where can I find the nearest market?

Htel Serviced Apartments Amsterdam Buitenveldert
In Amsterdam a various markets. For a complete list please click here.

Htel Serviced Apartments Amsterdam Amstelveen
In Amstelveen is a weekly Friday market on Plein 40 (Stadshart van Amstelveen). The market starts at 08:00 and ends around 16:00.

Which restaurants are nearby?

Htel Serviced Apartments Amsterdam Buitenveldert

  • Restaurant La Brochette
    French cuisine
    750 meters
  • Restaurant Mika
    Asian cuisine
    750 meters
  • Pronto Italian
    Italian cuisine
    500 meters

    Htel Serviced Apartments Amstelveen Amsterdam
  • Popov
    International cuisine
    1200 meters
  • Kasumi Sushi & Noodle Bar
    Asian cuisine
    1200 meters

What to do in Amsterdam?

Shopping
Amsterdam is the perfect city if you want to go shopping. Go shopping in the Kalverstraat, the 9 streets or the PC hooftstraat.

Restaurants & terraces
In Amsterdam there are many restaurants. In the summer you can enjoy the sun on one of the many terraces on for example Leidseplein, Rembrandtplein or Spui.

Cultural
Amsterdam has many cultural highlights. At de Resident Service Desk you can ask for an overview of all the museums and tours.

Parks
In the summer it is highly recommended to visit one of the many parks in Amsterdam. For example go to the Vondelpark or Westerpark. Have a picnic or read a good book and enjoy!

What to do in Amstelveen?

Shopping
If you want to go shopping in Amstelveen you should go to the shopping mall (Stadshart Amstelveen).

Restaurants & Terraces
At Plein 40 (Stadshart Amstelveen) you can dine in one of the many restaurants. With nice weather you can have a drink on one of the terraces.

Friday Market
At Plein 40 there is a weekly frody market. This markets starts around 08:00 and ends at 16:00.

Cobra museum
For a cultural trip, you should go to the Cobra Museum in Amstelveen. This is a museum for modern art. 

Frequently asked questions

Question not listed

SEND QUESTION