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Terms & Conditions

Htel Serviced Apartments Online Privacy Statement

Htel Serviced Apartments Terms & Conditions

These terms and conditions of business (“Conditions”) apply to any reservation agreement or service agreement (“Agreement”) between both parties; Htel Serviced Apartments (“Provider”) and you, the person or organization making the booking, and all adult members of the party (“Guests”) who will stay in Htel Serviced Apartments.


1.1. Any booking made by you shall be deemed to be an offer by you to purchase the relevant Provider arrangements subject to these conditions. A contract between Guests and the Provider shall only come into existence: – if booking by telephone, once your Reservation Executive has confirmed acceptance of your payment details; or – if booking via Providers’ website or email and the requested apartment is available, once you receive confirmation by email of your booking with the relevant booking link. It is your responsibility to check your emails regularly and to advise Provider of any change to your email address.

1.2. It is your responsibility to ensure that all Guests are given a copy of these Terms & Conditions and understand that they are bound by them. This applies to booking agents who must ensure that their client accepts these Conditions and confirm this to Provider in writing, prior proceeding with the booking on their client’s behalf.

1.3. Provider reserves the right to refuse, at Providers sole discretion, any booking you make with Provider. It is the responsibility of the booker to notify Provider at the time of booking of the names of the relevant Guests and whether they are adults or minors. Bookings for accommodation require at least one full name for each apartment.

1.4. Please check your details carefully before you book as incorrect or incomplete details may result in the booking being cancelled. Passport, visa and health requirements for you and your party are your responsibility. You are advised to ensure that you put in place appropriate travel insurance policies to cover cancellation, medical cover and cover for loss or damage to personal apartment during your stay.

1.5. To confirm your booking the Provider requires a completed booking form or a completed booking link via the internet. Telephone bookings are confirmed only when the Provider has accepted the booking in writing or by email and has taken the required payment as mentioned in Clause 2.2 below.

1.6 Regarding on-line bookings the entire on-line booking form should be completed including credit card details which will act as a guarantee to secure the booking. The person who completes the on-line booking form must be over 18 years of age and is responsible for ensuring full payment with the Provider. Please check the details on your on-screen confirmation booking e-mail carefully as well as all other documentation received and inform us immediately of any errors. Provider does not accept liability for any errors not notified to us within 72 hours of the date of booking.


2.1. Payment is to be made in Euro only.

2.2. In order to confirm your booking, Provider requires a 100% deposit of the total value of the booking, with a maximum of 30 days. Please note that a reservation remains a provisional one until the deposit/full payment has been received. Reservations being paid for or guaranteed by a company per invoice may disregard this article. 2.2.1 Submitted deposits are non-refundable unless otherwise agreed upon.

2.2.2 At arrival apartment key will be provided after payment, as stated in 2.2, has been submitted.

2.2.3 Deposits may also be guaranteed by credit card authorization (advanced payment)

2.3. Payment must be preferably made by bank transfer (bank details are available at htelapartments.com) or with a valid credit card, which has an expiry date that is later than the date on which the intended stay in the Provider will end. Provider may pass your credit card details to a third party to process any payments. In case the booking is made by a company located in the Netherlands, payment can be arranged with a contract and invoice.

2.4. Prices are quoted in Euro and are subject to change. Once a booking has been confirmed Provider will not increase the prices unless you alter the booking (see 4.5).

2.5. All prices quoted are inclusive of 6% Value Added Tax (“VAT”) (Unless otherwise stated)

2.6. Invoices confirming the booking will be dispatched as part of the booking procedure.

2.7. Should your account settlement be overdue for payment, Provider reserves the right to charge interest at 2% on the outstanding amount as of the due date. Under the understanding that every uncompleted month, shall be counted as a full month, and with a minimum of €100.00.

2.8. The rates Provider advertises are to the best of our knowledge correct at the date of publication but Provider reserves the right to change any rates from time to time. Rates can increase or decrease. Rates quoted are based on the rates prevailing at the time a booking is confirmed (best available rate principle). Once a booking has been confirmed the Provider will not change the rate quoted unless you amend the booking.

2.9 Gift Vouchers may be exchanged for goods and services at one of the properties of Provider. Vouchers may be exchanged for goods or services as stated on the voucher, any additional service of higher value is subjected to charge. Vouchers cannot be exchanged for cash. Vouchers are to be redeemed at the Provider and cannot be replaced if lost or stolen. Please ensure to bring the original voucher upon arrival at the Provider, no photocopies are accepted.

2.10 All personal details or credit card details you provide Provider with are taken care of with full safety and security. Your credit card details, name, address and telephone number are protected by powerful Secure Sockets Layer (SSL) encryption technology as in case of on-line bookings it travels through internet.


3.1. The debit or credit card details used for the booking will be held and that debit or credit card will be charged for all additional charges incurred by any Guest (“Additional Charges”), such as:

3.1.1. breakages, loss or damage to the Provider or any of its contents;

3.1.2. cleaning / specialist treatment charges where more than routine cleaning is needed or smoking has occurred in a non-smoking apartment;

3.1.3. additional housekeeping services (details available on request);

3.1.4. lost keys, electronic fobs or car park passes (at EUR 10 (inc VAT) each);

3.1.5. call out charge for locked out Guests (at EUR 55 (inc VAT) per call out);

3.1.6. any other financial loss to us e.g. where damage means the apartment cannot be immediately reoccupied and Provider administrative costs.

3.2. A written statement of the Additional Charges will be sent to you at the time the debit or credit card is charged the sum of the Additional Charges.

3.3. Where the level of the Additional Charges are not stated in the General Terms and Conditions, Provider will charge the actual cost of the cleaning, replacement, repair, services or loss (as appropriate) to you, together with any administration costs.

3.4. At arrival to Provider, Guests shall provide a “service retainer” (security deposit) by means of a credit card authorization. This service retainer shall amount to at least the listed charge for two weeks. If Guests do not timely observe any obligations resulting from the Agreement, Provider shall have the right to draw on the service retainer. At the first request thereto by Provider, Guests shall replenish the service retainer up to the original amount. Provider shall not owe Guests any interest compensation in connection with the service retainer. The service retainer may be increased if: – Unsettled payments exceed the amount of the service retainer – Payments are repeatedly settled in arrears.


4.1. During peak season and high demand periods Provider reserves the right to refuse one week bookings.

4.2. A cancellation charge will not apply and a full refund will be given where appropriate written notice of the cancelled booking has been received by Provider.

4.2.1. for bookings of 7 to 21 nights, 5 days clear notice prior to the date of arrival;

4.2.2. for bookings of 22 to 30 nights, 10 days clear notice prior to the date of arrival;

4.2.3. for bookings of 31 to 60 nights, 20 days clear notice prior to the date of arrival;

4.2.4. for bookings of 61 nights or more, 30 days clear notice prior to the date of arrival.

4.3. Where insufficient notice is given, the cancellation fee will be the nightly rate for the apartment multiplied by the number of days that notice should have been given. e.g. for a reservation of 10 nights a 3 days’ notice is given, where 5 days is required, the cancellation fee is equivalent to 5 days multiplied by the agreed rate.

4.4. Where Guests wishes to depart before the booked departure date, notice periods at condition 4.2 will apply. In the event, insufficient notice has been given you will be charged the nightly rate multiplied by the number of nights which should have been included in the notice period. A minimum stay of 7 consecutive nights is required at all times. Notice of early departure must be received by Provider in writing for refunds to apply where due.

4.4.1 Tenancy periods where special discounts have been offered are subjected to the minimum stay requirement as stated in the reservation confirmation. In the event of early departure, the entire minimum stay, including the appropriate notice period, will be charged.

4.5. In the event of no-show to the Provider on the arrival date the entire booking will be cancelled. The Provider will not be available on any of the remaining nights of the booking and you will be charged the cost of the entire booking.

4.6. Where Guests wishes to extend the period of stay in the apartment written notice should be given to us as soon as possible.

4.7. Extensions of existing reservations are subject to availability. An alternative apartment may be offered if the apartment has been booked for all or part of the required extension period.

4.8. Provider reserves the right to charge a different price for the apartment for any period of extension. Payment for the extension period will be required immediately when Provider confirms the availability of the apartment or alternative apartment(s) to the Guests or to you and a confirmation should be signed.

4.9. These Conditions apply to any extension of the booking in the same way that they apply to the original booking.

4.10. Provider shall not be liable if, for whatever reason, Provider cannot provide the agreed number of apartments at time when Agreement comes into effect. In that case Guests shall be entitled to terminate the Agreement with immediate effect, without being liable to pay any compensation.


5.1. Bookings made for ten or more apartments are subject to Providers Supplemental Terms and Conditions of Uniform Conditions for Hotel & Catering Industry which differ from these Conditions in material respects.

5.2. If a reservation for only hotel accommodation is made, either with or without breakfast, for a Group then the following applies to the Cancellation of this reservation.

5.2.1. In case of Cancellation more than 3 months before the time when the first Catering Service should be provided under the terms of the Catering Agreement, hereinafter called “the Commencement Date”, the Customer is not obliged to make any payment to the Hotel Establishment.

5.2.2. In case of Cancellation more than 2 months before the Commencement Date, the Customer is obliged to pay 15% of the Reservation Value to the Hotel Establishment.

5.2.3. In case of Cancellation more than 1 month before the Commencement Date, the Customer is obliged to pay35% of the Reservation Value to the Hotel Establishment.

5.2.4. In case of Cancellation more than 14 days before the Commencement Date, the Customer is obliged to pay 60% of the Reservation Value to the Hotel Establishment.

5.2.5. In case of Cancellation more than 7 days before the Commencement Date, the Customer is obliged to pay 85% of the Reservation Value to the Hotel Establishment.

5.2.6. In case of Cancellation 7 days or less before the Commencement Date, the Customer is obliged to pay 100% of the Reservation Value to the Hotel Establishment.


6.1. Check in is from 14:00 (GMT +1) on the date of arrival (if you require an early check in, one additional night will be charged).

6.2. Check out is before 11:00 (GMT+1) on the date of departure (if you require a late check out, one additional night will be charged)

6.3. You or the Guests should contact Provider at least 48 hours prior to arrival at the apartment to confirm the arrival time and the key collection procedure for the apartment.

6.4. The Provider opening hours are stated on the reservation confirmation, which are subject to change.

6.5. Out of opening hours check in is available only when notification to provider has been given at least 48 hours in advance, Provider might charge additional Service Fee for check in outside of opening hours.


7.1 Provider shall put at the disposal of Guests fully serviced accommodation including equipment, facilities, furniture and services as stressed out in these Conditions.

7.2 Provider is not for use as the primary home or residence of the Guests, and is for use as temporary accommodation, only as accommodation in connection with the business needs of you, your organisation and/or the Guests. Guests only have the right to use the Provider pursuant to these Conditions and no relationship of landlord and tenant is created.

7.3 At all times shall Provider reserve the right to accommodate Guests in a different accommodation, which shall be similar in quality, then was put initially at Guests disposal. Preferences in terms of exact accommodation number(s) cannot be guaranteed by Provider prior to arrival but will accommodate the Guests in apartment(s) of an equivalent standard.

7.4 Apartment is only to be used by the maximum number of Guests allowed in the apartment, as advertised by Provider. All Guests names should be submitted at the time of booking and all Guests must provide identification documents prior to arrival. Any variation in the identity of the Guests must be notified to Provider in writing prior to arrival. Guests shall not offer the apartment to be used by third parties, whether against payment or not, or put it at anyone’s disposal for the rendering of services comparable to those rented by Provider.

7.5 Upon occupation of the apartment Guests and Provider shall draw up a delivery document clearly establishing the state of delivery. Furthermore, the delivery report shall contain an inventory list of all items within the apartment put at Guests’ disposal.

7.6 Under no circumstances shall Guests be allowed to post (commercial) signs at the door of the apartment, on in any other visible place outside.


8.1. The price for the use of the apartment includes:

8.1.1. the supply of water, electricity, gas, sewerage, (as applicable);

8.1.2. payments in respect of Council Tax;

8.1.3. television license fee;

8.1.4. telephone line rental;

8.1.5. one broadband internet connection;

8.1.6. weekly housekeeping service (including general cleaning, changing of linen and towels, making of beds, removal of rubbish);

8.1.7. weekly supply of fresh bed linen and towels.

8.2. The price for the Provider does not include:

8.2.1. items listed at condition 3.1 above;

8.2.2. telephone call charges; or

8.2.3. the provision of food or beverage.

8.3. Provider cannot be held responsible for any failure or interruption of services to the Provider, or for any damage, disruption or noise caused as a result of repair works being carried out in another part of the building.


9.1. Guests do not have exclusive access to the apartment and Provider reserves the right of access to the apartment at all reasonable times (and at all times, in the case of an emergency) without notice to the Guests.

9.2. Weekly housekeeping visits to the apartment will occur without notice in the time slot detailed in the Welcome Pack in the apartment.

9.3. Provider will issue one set of all necessary keys for each apartment, unless otherwise requested in advance (in which case a 10,00 EURO deposit may be taken for each additional set of keys supplied). All keys and key cards shall remain property of Provider. It is strictly prohibited to duplicate these or to provide these to third parties without prior approval of Provider. During use of apartment Guests shall be responsible for properly closing and locking the doors of the apartment and the building at all times.

9.4. Provider provides security services to ensure access in the event of lost keys or being locked out. Additional charges might apply as stated in 3.1.4. and 3.1.5.


10.1. Guests must comply with the regulations for use of the apartment set out in the Welcome Pack, located in the apartment. If any Guests breaches any of these Conditions or the regulations Provider reserves the right to request the Guests to vacate their apartment immediately, without refund.

10.2. Guests are not allowed to smoke in any apartment. There are some designated smoking Providers available.

10.3. Pets must not be kept at or allowed to visit the Provider.

10.4. Guests are responsible for the safety of their own belongings and the behaviour of their children whilst at the Provider.

10.5. Guests must use the apartment responsibly and show respect for other guests staying in neighbouring apartments.

10.6. Guests shall refrain from any activities which could obstruct or damage the use of the apartment, or which could cause inconvenience or nuisance or lead to an increase in insurance premiums or could otherwise cause damage to Provider.

10.7. Guests must keep the apartment, and its furniture, fittings and effects in the same condition as on the date of arrival, and must leave the apartment in the same state of cleanliness and general order received upon arrival, in order to avoid incurring any Additional Charges.

10.8. Guests must notify Provider of all damage, loss or broken items, or matters requiring maintenance, in the manner set out in the Welcome Pack.

10.9. Guests’ possessions must be removed from the apartment on the date of departure. All lost belongings will be kept by Provider for a minimum of three months from the date of discovery, and thereafter may be discarded.

10.10. In the event of any dispute or if Provider receives serious complaints Provider reserves the right to terminate Guests stay without notice. Furthermore, Provider reserves the right to charge Guests who cause disturbance to other Guests within Provider.

10.11. Under no circumstances shall Guests be allowed to alter any furniture, office equipment, or connect any cabling, IT or telecommunications equipment in the apartment without prior written consent from Provider.

10.12. Guests will take appropriate precaution in terms of liability and travel insurance(s).


11.1. Provider is not responsible for loss or damage to Guests’ own computer(s), hardware or software whilst in the apartment or whilst connected to the broadband connection at the Provider. Except if Provider is to blame for gross negligence in connection with the matter

11.2. Guests must not use the broadband connection at the Provider for illegal or immoral purposes.

11.3. Guests are responsible for the cost of telephone calls at the Provider and must contact the telephone provider direct, in accordance with the instructions in the Welcome Pack, to use the telephones for outgoing calls.


Provider takes the health and safety of all Guests seriously. Guests should read the Health and Safety Policy in the Welcome Pack located in the apartment upon arrival and must comply with all requirements of that policy at all times.


Provider does not accept liability or pay compensation for any loss, damage or expense where the performance or prompt performance of our obligations is prevented or affected by reason of force majeure. Force Majeure means any event which Provider could not, even with all due care, foresee or avoid such as war or threat of war, riots, civil strife, terrorist activity, industrial action, natural or nuclear disaster, fire, adverse weather conditions, closure of airports or ports, technical problems with transport, governmental action and all other similar events.


Provider welcomes feedback from Guests. If you are not entirely satisfied with the service offered you should notify the Residents Services Desk employee at the first instance. If the problem cannot be resolved during your stay please contact Providers Duty Manager. Providers policy is to acknowledge complaints within 2 working days.


15.1 Providers privacy and data protection policy, which applies to the booking and to the General Terms and Conditions, is available to view a copy can be requested from our telephone booking line.

15.2 The name of Provider (Htel Serviced Apartments) may not in any way be used by Guests or linked to Guests company without written approval of Provider.

15.3 Providers address may be used as correspondence address. However, Guests shall not be allowed to use the address as statutory domicile/residence address without prior written consent from Provider.


16.1. Paragraph headings do not affect the interpretation of these Conditions.

16.2. Notice in writing means by fax, email or post to the fax number or address on the booking form or on Providers website.

16.3. Provider is not liable for loss or damage to Guests’ belongings, however caused. Guests should ensure their own insurance policy covers these items during their stay at the Provider.

16.4. These Conditions apply to all bookings, even those made on non-Provider booking forms, and over-ride all other terms and conditions on such booking forms.

16.5. These Conditions apply in full to the extent that they are not expressly varied by Provider in writing and such variation is notified to you.


17.1. Provider may terminate the Agreement with immediate effect if: – Payment of the amounts due by Guests has not been made in time – Guests fail to or do not properly observe any obligations resulting from the Agreement

17.2. In the event Provider terminates Agreement with immediate effect pursuant to what was mentioned hereinabove, Guests shall nonetheless have to comply with the following obligations: – Guests shall pay any possible additional services used – Guests shall settle the agreed rate for the remaining term of the Agreement, as if no immediate termination had occurred – Guests shall indemnify Provider for and against any possible expenses and damages and any possible claims by third parties caused by this immediate termination

17.3. In the event Guests fail to settle the receivables due under the Agreement, Provider shall be entitled to suspend any services to be provided to Guests and to deny Guests the right to use the apartments and any common areas within the building, as well as to deny Guests access to the building. Personal belongings from Guests will be stored for a maximum of two months and will be destroyed after that.


Guests shall indemnify Provider for and against any claims, damages and expenses caused by: – Death or injury in the apartment or public areas used by Guests – Third parties to whom Guests have given access to the building, staff of Guests and persons to whom Guests are accountable. – Penalties charged to Provider because of wilful misconduct or negligence of Guest – Damages inflicted on the person or personal goods of Guests or of third parties – Failure to comply with any obligations pursuant to the Agreement Indemnities do not apply if Provider is to blame for gross negligence in connection with these matters.

  1. Legal entity

Htel Serviced Apartments legal entity is Htel B.V. registered at the Chamber of Commerce under number 14615175 and the parent company of Cobraspen Beheer B.V. registered at the Chamber of Commerce under number 33137565.

Htel Serviced Apartments Online Privacy Statement

Our Mission

At Htel Serviced Apartments, we are dedicated to protecting your privacy and safeguarding your personally identifiable information. We are using the information you entrust us responsibly. Htel Serviced Apartments are committed to respecting your privacy and adhering to the principles of applicable data protection and privacy laws throughout the world. In case of conflicting laws, the laws of the land of as applicable in the conditions of sale or service of Htel Serviced Apartments shall prevail. However, your privacy is our main concern. We have provided this Privacy Statement as an explanation of the information we collect, how we use it, and how the use of this information can benefit your experience on our web sites and during your relationship with us. We wish to help you make informed decisions, so please take a moment to read the sections below.

Htel Serviced Apartments and affiliates and providers:

In order to provide multiple access points to the services and products we offer, Htel Serviced Apartments operates directly, or through its affiliates or service providers, many web sites, including without limitation www.htelapartments.com. Any third party, which is an affiliate or provider of Htel Serviced Apartments, will only be allowed to collect personally identifiable information (hereinafter: “PII”)on behalf of Htel Serviced Apartments when such is explicitly mentioned on their website. Any one of these web sites may ask for and collect in order to enhance your experience and provide you with relevant information.


Information may be collected as part of:

(i) fulfilling reservation or information requests,

(ii) purchasing products,

(iii) registering for program membership,

(iv) submitting a job application,

or (v) responding to communications from us (e.g., surveys, promotional offers, or reservation confirmations). We endeavour to collect information only with your knowledge and with your permission if necessary. The types of PII that we collect may include your name, home, work and e-mail addresses, telephone and fax numbers, credit card information, date of birth, gender, and lifestyle information such as room preferences, leisure activities, names and ages of children, and other information necessary to fulfil special requests (e.g., health conditions that require special room accommodations). Htel Serviced Apartments may also collect non-PII about you, such as your use of our web sites, communication preferences, travel habits, aggregated data relative to your stays, and responses to promotional offers and surveys.


Collection & Use

Htel Serviced Apartments is fully committed to providing you with information about the collection and use of PII furnished by, or collected from, visitors while using our web sites, products and services. It is our practice not to ask you for information unless we need it or intend to use it. Some of the primary purposes for collecting your PII are as follows:

  • providing services such as processing a transaction (e.g., making a reservation, fulfilling a request for information, or completing a product order)

  • marketing and communications with you in relation to the products and services offered by Htel Serviced Apartments, our strategic marketing partners, and other trusted third parties

  • performing market research via surveys to better serve your needs, improve the effectiveness of our web sites, your Htel apartment experience, our various types of communications, advertising campaigns, and/or promotional activities You will always be offered the choice not to submit your PII or to decide what communications you want to receive from us. However, doing so may cause certain transactions to become affected. For example, not providing a name will prevent the processing of reservations.

Processing and Disclosure

In most cases, the information you provide is added to a local or global database. In the course of processing your information, it may be necessary to transfer your PII to Htel Serviced Apartments’ affiliates, properties within the Htel Serviced Apartments system and/or third party service providers located in the country where the system is located and throughout the world for the purposes outlined within this Privacy Statement. As a general practice, Htel Serviced Apartments do not sell, rent, or give physical possession of your PII to unaffiliated third parties outside the Htel Serviced Apartments system. Situations in which Htel Serviced Apartments may disclose your information to others include:

  • when we have received your consent to do so

  • in situations where sharing or disclosing your information is required in order to offer you products or services you desire (e.g., a vacation package)

  • when companies or services providers that perform business activities on behalf of Htel Serviced Apartments require such information (e.g., credit card processing, customer support services, market research administration or database management services)

  • when a or other property leaves the Htel Serviced Apartments system and access to your PII is necessary to facilitate business operations or meet contractual obligations

  • in the event Htel Serviced Apartments is merged or acquired by another company

  • to comply with legal or regulatory requirements or obligations in accordance with applicable law or court order

  • in case of emergency such as to safeguard the life, health, or property of an individual If information is shared as mentioned above, we seek to limit the scope of information that is furnished to the amount necessary for the performance of the specific function. Unless otherwise precluded by legal process, we require third parties to protect your PII and abide by applicable privacy laws and regulations.


As part of our commitment to keep you informed, we may mail, e-mail, telephone, or contact you by other means to notify you of new Htel Serviced Apartments products and services, or upcoming Htel Serviced Apartments special offers, events, enhancements, or other relevant information that may be of interest to you. You may also receive mailings or other communications from carefully selected third parties. We always offer you the option to decline any or all of these communications by following the directions included in our e-mails or other communications, or by contacting Htel Serviced Apartments directly. If you are member of a Htel Serviced Apartments loyalty program, you may also change your communication choices by updating your e-mail preferences in your individual membership profile. We would like to keep all of our guests and visitors informed and equally able to take advantage of the benefits offered by Htel Serviced Apartments and its strategic marketing partners. However, depending on the country where you live, certain data privacy regulations may require us to obtain your permission before we send you information that you have not requested from us.


We endeavour to provide you with the same outstanding service in all locations. To achieve this goal, we have established or endeavouring to establish a global network comprised of properties, offices, data centres, trusted marketing partners, service providers, customer contact centres, and trained associates around the globe. The nature of our business and our operations require us to transfer your information, including PII, to other group companies, properties, centres of operations, data centres, or service providers that may be located in countries outside of your own. Although the data protection and other laws of these various countries may not be as comprehensive as those in your own country, Htel Serviced Apartments will take appropriate steps to ensure that your PII is protected and handled as described in this Privacy Statement.


To ensure that your PII is accurate and up to date, we encourage you to regularly review and update your information as appropriate (e.g., in the event your home or e-mail address changes, or you wish to add an additional method for us to communicate with you). If you are member of a Htel Serviced Apartments loyalty program, you can review and update your individual membership profile on-line or with the assistance of a Htel Serviced Apartments customer service representative. Please note that in an effort to prevent the unauthorized disclosure of your PII, you may be asked to provide proof of identity (or other authentication materials) together with the completed access request form. If, upon review, you wish to deactivate your Htel Serviced Apartments loyalty program member profile, or update your PII, we will endeavour to do so in a timely manner. Occasionally, information that you request to be removed will be retained in certain files for a period of time in order to properly resolve disputes or to troubleshoot problems. In addition, some types of information may be stored indefinitely on “back up” systems or within log files due to technical constraints, or financial or legal requirements. Therefore, you should not always expect that all of your PII will be completely removed from our databases in response to your request.


Htel Serviced Apartments recognizes the importance of information security, and is constantly reviewing and enhancing our technical, physical, and logical security rules and procedures. All Htel Serviced Apartments owned web sites and servers have security measures in place to help protect your PII against loss, misuse, and alteration while under our control. Although “guaranteed security” does not exist either on or off the Internet, we safeguard your information using both procedural and technical safeguards, including password controls, “firewalls” and the use of up to 128-bit encryption based on a Class 3 Digital Certificate issued by VeriSign, Inc. This allows for the use of Secure Sockets Layer (SSL), an encryption method used to help protect your data from interception and hacking while in transit. In some cases your permission will be implied from the nature of the service requested or transaction undertaken. For example, Htel Serviced Apartments may collect and use PII that you volunteer, or behavioural data or information collected in the aggregate. In addition, your permission will be deemed given for communications from us that are necessary to fulfil transactions and services that you request. In certain circumstances, we will seek your express permission when we collect information that is regarded under certain data privacy regulations to be sensitive in nature (e.g., information revealing racial or ethnic origin, political opinions, or health conditions).


Htel Serviced Apartments may use cookies, invisible pixels, and web beacons to obtain information about you while visiting our web sites. A cookie is a very small text file that is sent to your browser from a web server and stored on your computer’s hard drive. It assigns the computer with a unique identifier, which in turn, becomes your identification card whenever you return to an Htel Serviced Apartments web site. Cookies are designed to save you time because they help us to provide you with a customized experience without you having to remind us of your preferences each time you return to our web pages. Htel Serviced Apartments cookies are not designed to damage your files, nor can they read information from other files on your computer hard drive. Cookies can also help us provide you with a personalized on-line experience in the following ways:

  • they remember your user name and password for future visits so log-in is easier and faster

  • they ensure you are provided with the appropriate frames and content

  • they ensure you obtain all requested information

  • they help us deliver communications that are relevant and responsive to your interests and location Htel Serviced Apartments cookies are limited to our web sites only, and are not designed to follow you when traveling on the Internet after leaving Htel Serviced Apartments owned web sites. We track the usage of our web sites in order to better meet your needs and to help make it easier for you to find information in the future. Please note that in addition to Htel Serviced Apartments cookies, various third parties may also place cookies on your computer’s hard drive. Htel Serviced Apartments is not responsible for the presence or absence of third party cookies, or for the technological capabilities or practices employed by third parties in connection with third party cookies. If you would prefer not to have the benefits of cookies, your Internet browser can be adjusted to treat cookies in different ways. Depending upon the type of browser you are using, you may be able to configure your browser so that:

(i) you are prompted to accept or reject cookies on an individual basis or

(ii) you may be able to prevent your browser from accepting any cookies at all. You should refer to the supplier or manufacturer of your web browser for specific details about cookie security. However, you should also understand that rejecting cookies might affect your ability to perform certain transactions on our web sites and our ability to recognize your browser from one visit to the next. Htel Serviced Apartments also uses invisible pixels, sometimes called web beacons, to count how many people visit certain web pages. Information collected from invisible pixels is used and reported in the aggregate and does not contain PII. Htel Serviced Apartments may use this information to improve marketing programs and content.


In order to anticipate your needs, Htel Serviced Apartments provides links to other web sites for your convenience and information. Htel Serviced Apartments is not responsible or liable for any content presented by or contained on any independent web site, including, but not limited to, any advertising claims or marketing practices. Please note that while Htel Serviced Apartments will protect your information on Htel Serviced Apartments owned and operated web sites, we cannot control and will not be responsible for the privacy policies of third party web sites, including web sites owned or controlled by independent franchisees, third party owners of , resort, interval ownership, or residence properties that may use the name of a Htel Serviced Apartments brand, or web sites not controlled or authorized by Htel Serviced Apartments . Third party web sites that are accessed through links on our web sites have separate privacy and data collection practices, and security measures. We have no responsibility or liability for the practices, policies and security measures implemented by third parties on their web sites. We encourage you to contact them to ask questions about their privacy practices, policies and security measures before disclosing any PII. We recommend that you review the privacy statements and policies of linked web sites to understand how those web sites collect, use and store information.


Htel Serviced Apartments does not seek to obtain nor does it wish to receive PII directly from minors; however, we cannot always determine the age of persons who access and use our web sites. If a minor (as defined by applicable law) provides us with his/her data without parental or guardian consent, we encourage the parent or guardian to contact us to have this information removed and to unsubscribe the minor from future Htel Serviced Apartments marketing communications.


If you would like to update your information, modify your communication preferences, or if you do not want to receive marketing communications from Htel Serviced Apartments in the future, you can contact us: By e-mail: reservations@htelapartments.com By telephone: +31 20 426 64 00 By fax: +31 20 426 64 46 By writing to us at: Htel Serviced Apartments Laan van de Helende Meesters 421 1186 AL Amstelveen IBAN-number: NL96ABNA0493095810 BIC-code: ABNANL2A VAT-number: 004917741B01 Registration number chamber of commerce: 14615175 If you would like to contact Htel Serviced Apartments Customer Service Department, please choose the most convenient method from the following: By e-mail: reservations@htelpartments.com By telephone: +31 20 426 6400 By writing to us at: Laan van de Helende Meesters 421 1186 AL Amstelveen Htel Serviced Apartments Amsterdam Teilingen 45, 1082 JP AMSTERDAM Htel Serviced Apartments Amstelveen Laan van de Helende Meesters 421, 1186 AL AMSTELVEEN If you have comments or questions regarding Htel Serviced Apartments’ data privacy practices or this Privacy Statement, you may contact us by choosing the most convenient method from the following: By e-mail: reservations@htelapartments.com This mail address is protected against spambots. By telephone: +31 20 426 64 00 By writing to us at: Htel Serviced Apartments Laan van de Helende Meesters 421 1186 AL Amstelveen Attention: Consumer Affairs – Privacy Htel BV is registered at the chamber of commerce with the following address: Elswoutslaan 20, 2051  AE Overveen, CEO of Htel Serviced Apartments: Luigi Prins


Htel Serviced Apartments may amend this Privacy Statement from time to time in order to meet changes in the regulatory environment, business needs, or to satisfy the needs of our guests, properties, strategic marketing partners, and service providers. Updated versions will be posted to our web site and date stamped so that you are always aware of when the Privacy Statement was last updated.

Rate conditions via website www.htelapartments.com

Flex rate

Cancellation and changes can be made free of charge up to 3 days prior to arrival via sales@htelapartments.com or +31 (0) 20 4266400. Changes within 3 days prior to arrival result in a penalty of 3 nights. Used rate for the penalty is in accordance with average rate per night. Prepayment is 20% of grand total of the booking with a maximum of € 900,00 per booking. Without 20% prepayment, no booking.

Non-flex rate

Cancellation and changes cannot be made. Changes result in a penalty of the full stay, no refund will be made. Used rate for the penalty is in accordance with average rate per night. Prepayment is 100% of grand total. Without full prepayment, no booking.

Corporate rate

Cancellation and changes can be made free of charge according to contract via sales@htelapartments.com or +31 (0) 20 4266400. Changes within the contracted cancellation period result in a penalty. Used rate for the penalty is in accordance with average rate per night. Payment options are as per contract.


Htel Serviced Apartments holds the right at all times to alter or withdraw bookings made with coupons in case of misuse. The presented discount of the coupon is only valid with internet bookings made through website of Htel (htelapartments.com) and is not valid with negotiated rates. The coupon is not valid for bookings made in the past. Conditions may differ per coupon. For more information on the use of your coupon please contact Htel Serviced Apartments at sales@htelapartments.com or +31 (0) 20 4266400.

Specials and packages

Cancellation and changes can be made free of charge up to 3 days prior to arrival via sales@htelapartments.com or +31 (0) 20 4266400. Changes within 3 days prior to arrival result in a penalty worth the prepayment. Prepayment is 20% of the grand total of the booking with a maximum of € 900,00 per booking. Without prepayment, no booking. For some package items Htel uses third parties to deliver a part of this deal. Booking this packages means you comply with the terms & conditions of this third party.


In case of price, rate or writing issues, Htel Serviced Apartments holds the right to withdraw any booking within 2 business days after the booking was completed. In this case of prepayment full refund of paid amount will be given (with the exception of the coupons or any other discounts).


What is a cookie? 

Cookies are small, simple files which your computer receives when you visit the website of Htel Apartments. With the help of these cookies we are able to make surfing our website easier for you. During a booking your details will be kept until the booking has been finalized. Furthermore, thanks to these cookies we can constantly update and improve our website. The obtained information cannot be linked to an individual and will not be shared with third parties. The cookies are placed in name of Htel Serviced Apartments (also known as Htel BV).

Different sorts of cookies

Htel Apartments uses four different kinds of cookies:

  1. Functional and necessary cookies

    Some cookies are essential for good functioning of our website. These cookies are used to remember your preferences.

  2. Cookies for optimalisation

    We use cookies to obtain information about the usage of our website. With this information, it is possible to see how many times a page has been visited, which pages are effective and which pages might be broken. This information is used to optimize the use of the website increase user convenience. The cookie is placed by the American company Google as part of their analytic service. We use this service for ad-hoc reports including information how many visitors our website received. Google may share this information to third parties, we do not have any influence on this. The received information cannot be linked to you or your IP-address.

  3. Tracking cookies with your permission.

    Htel Apartments places tracking cookies on your equipment which can be used to show from time to time cookies to provide you with advertisements of which we think they are relevant for you, this on basis of previous visited pages. The profile of this cookie cannot be linked to your name, address or other.

  4. Social Buttons

    On our website we have included social buttons to promote or share our content to social networks such as Facebook, Twitter and LinkedIn. These buttons work through the application of Facebook, Twitter and LinkedIn, please refer their privacy statement concerning cookies.

More information about cookies

  • You have the right to ask for access your cookie details and correction or removal of your information. Please refer to our contact page. Please include a copy of the cookie when referring to personal details, these can be found in the settings of your browser.

  • More information concerning turning on or off or the removal of cookies can be found in the settings of your browser.

  • For more information about cookies please go to Your Online Choices.